Terms and Conditions

Welcome to Mr. Taxi.lk. By using our services, you agree to comply with and be bound by the following terms and conditions. Please review them carefully.

1. General

These terms and conditions govern your use of the taxi booking services provided by Mr. Taxi.lk (Pvt) Ltd. All bookings made with us are subject to these terms.

2. Payment Terms

2.1. Accepted Payment Methods

We accept payments in cash (United States Dollars – USD, Euros – EUR, and Sri Lankan Rupees – LKR) and online payments.

2.2. Online Payments

For your convenience, we offer a secure online payment option through OnePay. After confirming your booking, we will send you a secure payment link via email or WhatsApp. Please note that your booking will be confirmed only after the payment is successfully processed.

2.3. Cash Payments

Cash payments are accepted directly by the driver upon completion of the ride. Please ensure you have the exact fare or an amount close to the fare to avoid any inconvenience.

2.4. Currency

All online payments will be processed in the currency specified at the time of booking. For cash payments, we accept USD, EUR, and LKR. The exchange rate for USD and EUR will be based on the prevailing market rate on the day of the ride.

3. Cancellation and Refund Policy

3.1. Cancellation

You may cancel a booking without charge up to 24 hours before your scheduled pickup time. To cancel, you must contact us and verbally confirm the cancellation if you are on the phone or include your booking reference number in your email or message.

• Hotline: +94768879009
• Email: mrtaxi.lk@gmail.com
• WhatsApp: +94768879009

We reserve the right to cancel a booking at any time. If we cancel your booking with 24 hours’ or less notice before the pickup time, you will receive a full refund of all amounts you have paid for the booking.

3.2. Refund Policy

You are eligible for a refund if the vehicle and driver are not at the pickup location at the agreed-upon time or if the journey is not completed as specified in your booking.

To be eligible for a refund, you must have fulfilled your obligations as outlined in these terms and conditions.

To claim a refund, you must send an email to mrtaxi.lk@gmail.com or a WhatsApp message to +94768879009 within 14 days of the pickup time. Your request must include your booking reference number and a detailed explanation of the circumstances leading to the refund claim.

We are not obligated to process any refund claims submitted more than 14 days after the scheduled pickup time.

3.3. Refund Processing

If your refund claim is accepted, the refund will be processed and returned to you within 7 working days.

4. Privacy Policy

4.1. Introduction

Welcome to Mr.Taxi.Lk (Pvt) Ltd. We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our transportation services through our website or app. By using our services, you agree to the terms of this policy.

4.2. Information We Collect

To provide you with the best possible service, we collect various types of information:

• Personal and Contact Information: This includes your name, phone number, email address, and payment details.
• Location Information: We collect real-time location data to facilitate accurate pick-up and drop-off points.
• Usage Data: We gather information about how you use our services, such as your ride history, app usage, and preferences.
• Device Information: This includes data about the device you use to access our services, such as your IP address, browser type, and operating system.

4.3. How We Use Your Information

We use the information we collect for several purposes:

• To Provide Services: We use your data to process bookings, track your ride, and communicate with you about your transportation.
• To Improve Our Services: We analyze usage data to personalize your experience, enhance the functionality of our app and website, and develop new features.
• For Payment and Fraud Prevention: Your payment information is used to process transactions and protect against fraudulent activities.
• For Customer Support: We use your information to respond to your inquiries, complaints, and requests.
• For Marketing and Promotions: With your consent, we may send you promotional offers and information about our services.

4.4. Sharing Your Information

We may share your personal information with third-party partners under the following conditions:

• Service Providers: We may share your data with trusted partners who help us operate our services, such as payment processors, IT service providers, and marketing companies.
• Legal Requirements: We may disclose your information if required by law, to comply with a legal process, or to protect our rights, property, or safety.
• Corporate Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4.5. Data Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, and destruction. However, please be aware that no method of transmission over the internet or electronic storage is completely secure.

4.6. Your Rights

You have the right to:

• Access Your Information: Request a copy of the personal data we hold about you.
• Correct Your Information: Ask us to correct any inaccurate or incomplete information.
• Delete Your Information: Request the deletion of your personal data, subject to certain legal exceptions.
• Opt-Out of Marketing: Unsubscribe from our marketing communications at any time.

4.7. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our website and app. You can manage your cookie preferences through your browser settings.

4.8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.

4.9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Mr.Taxi.Lk (Pvt) Ltd

Phone: +94768879009

Email: Mrtaxi.lk@gmail.com